Curse

ForgetAboutIt · Nov 02, 2009, 10:19 PM // 22:19

Ok, just finished another conversation with NCSoft tech support.

There is no way to remove game accounts from an NCSoft master account once they're there. I don't personally agree with that, but the support rep was very courteous and friendly, and insisted that he had no way of doing it.

He did, however, take another look at the issue where my NCSoft master account was blocked for fraudulent activity, and noted on the account that it was a false positive, and has unblocked it. That was very nice of him, but I still can't log into any actual game accounts until I get an email from them saying that my accounts have been restored.

He assured me that they are working on it as diligently as possible, under the circumstances.

My New Name · Nov 02, 2009, 10:20 PM // 22:20

wow that sucks badly another anets fail lol
is it fixed by now at least?
5months passed hope it is
(cba reading through 16 pages tbh)

Jak Martel · Nov 02, 2009, 10:25 PM // 22:25

Until it is know if the NcSoft credit card system has been hacked and the funds stolen , which produced the apparent fraud , you would have to be nuts to use the in game store.

Be smart, be safe and wait. Remember this it the company that brought us the XTH is being fixed song and dance. Some say hundreds may be involved, how about thousands? This , at present , is a 'How long is a piece of string?' situation.

Good luck to all who got whiplashed, hope A Net does the right thing.

Jak

Mr Corpser · Nov 02, 2009, 10:26 PM // 22:26

they said that they had updated thier system to be more strickter because of the release of Aion but i was flagged because i live in Germany as a military dipendant and i have a stateside credit card

AngelWJedi · Nov 02, 2009, 10:37 PM // 22:37

i can only hope i can get the same help with my issue that the others will that bought stuff this weekend. i hope i wont have to wait weeks to get help. and would having my gl email anet/regina help me issue since i was talking with her last?

ForgetAboutIt · Nov 02, 2009, 10:43 PM // 22:43

Quote:

Originally Posted by Mr Corpser

they said that they had updated thier system to be more strickter because of the release of Aion but i was flagged because i live in Germany as a military dipendant and i have a stateside credit card

I feel for you. I was in the military stationed in Germany, but that was back before the days of MMORPGs. It always seems like our troops get forgotten.

Thanks for being over there for us.

Mr Corpser · Nov 02, 2009, 10:49 PM // 22:49

thx
and actually i was born over here so i love germany but im a full blown amaerican,,,i mostly jus tlike the food beer and women over here

Mr Corpser · Nov 02, 2009, 10:55 PM // 22:55

still no reply on email......called like 1 hr ago heppen to get a reply soon

ForgetAboutIt · Nov 02, 2009, 11:23 PM // 23:23

Status Update:

Since that second phone call where I was able to speak to someone, my ncsoft master account has been unblocked. I can now log into all 4 of my accounts. They are back and mostly unharmed.

The one account that is not the way I left it is the one account I bought Xunlai storage panes and skill unlock packs for. That account I can log into and play, but only Prophecies right now. Just about everything is disabled. I'm guessing they're working on it, or they have locked out all the access keys on that account and they will probably unlock them soon. Then I'll get my email telling me that the problem has been resolved. All the storage panes have been removed except for the first two and the crafting material storage. Even the 4th anniversary storage pane is disabled.

The weird thing is that I'm not even sure why I bought those storage panes, except that they were on sale. My son doesn't even use his storage except for the crafting materials pane, so there was nothing at all in storage. What would have happened to the items in those tabs if he'd had anything in them? Would they have been deleted? Or would they reappear once those tabs were accessible again? Hmmmmm.

tasha · Nov 02, 2009, 11:26 PM // 23:26

Quote:

Originally Posted by Mr Corpser

they said that they had updated thier system to be more strickter because of the release of Aion but i was flagged because i live in Germany as a military dipendant and i have a stateside credit card

This has been around for a while. They stop cards that are registered to country A being used in country B to stop fraud. Its really annoying, the only solution I've found is to have someone in the country the card is registered to sign into the NCSoft with the card details and complete the transaction for you. Very very annoying when you're trying to give someone a gift.

I get there's a perfectly reasonable reason as to why its done this way but it'd be great if we can designate a couple of safe countries.

Artemis Alexandrae · Nov 02, 2009, 11:26 PM // 23:26

I filed my complaint yesterday afternoon and received that form response that others have spoken of except that mine was timestamped 12:10pm today.

Mr Corpser · Nov 02, 2009, 11:35 PM // 23:35

lucky You...now they need to hurry up and get everyones accounts back up and running....still waiting

AngelWJedi · Nov 02, 2009, 11:40 PM // 23:40

Quote:

Originally Posted by Mr Corpser

lucky You...now they need to hurry up and get everyones accounts back up and running....still waiting

yes very lucky here. other then the one email from them saying they forwarded it to senior guy i havent heard from them since. i can only hope i get it back this week. but i know thats to much hope with anet being they way they are ban them first then work out the issues.

really anet! i have proof i am not a gold seller yet they wont work with me or give me proof that i did something wrong.

kinda hard to be doing something illegal when you arent even on your comp now isnt it.

johnleonard1979 · Nov 03, 2009, 12:12 AM // 00:12

How are we doin', guys?

Has anyone gotten their accounts fully reactivated yet?

I'm keeping in touch with my friends and neither have had their situation improve, sadly.

Artemis Alexandrae · Nov 03, 2009, 12:16 AM // 00:16

Quote:

Originally Posted by johnleonard1979

How are we doin', guys?

Has anyone gotten their accounts fully reactivated yet?

I'm keeping in touch with my friends and neither have had their situation improve, sadly.

nope, still showing payment fraud ban.

Mr Corpser · Nov 03, 2009, 12:21 AM // 00:21

nope im still waiting but hoping that this all getts taken care of real soon

AngelWJedi · Nov 03, 2009, 12:46 AM // 00:46

nope no word yet. but i bet the time i get this fixed if i get it fixed i will have totake meds for the hand shakes i am getting.

BTW to any derv who might be reading this my gl Pin Up Babe can back me that i was afk in gh when this crap happened. and i list a whole ton of other people that can back me on how i got allmy stuff and prove i am not a gold seller. even my dad can prove i dont have the brains to pull something like that off. all i want is my account and my stuff back and a sorry from you guys. that isnt to much to ask now is it?

johnleonard1979 · Nov 03, 2009, 01:07 AM // 01:07

Does this delayed effort reflect the kind of support we can expect in Guild Wars 2?

Zodiac Meteor · Nov 03, 2009, 01:17 AM // 01:17

Quote:

Originally Posted by johnleonard1979

Does this delayed effort reflect the kind of support we can expect in Guild Wars 2?

Dude, they are personally going through each account. It's not like they have a system that if a 200 people got banned because of a coding issue they can 'click' and fix.
I'll be happy to wait a week then have 10 scammers taking hard earned money roaming freely again.

Stop trolling, it will be fixed within the hour.

johnleonard1979 · Nov 03, 2009, 01:20 AM // 01:20

Quote:

Originally Posted by Zodiac Meteor

Dude, they are personally going through each account. It's not like they have a system that if a 200 people got banned because of a coding issue they can 'click' and fix.
I'll be happy to wait a week then have 10 scammers taking hard earned money roaming freely again.

Stop trolling, it will be fixed within the hour.

"Dude," I'm well aware that they are working to fix the problem.

Nevertheless, the problem did occur, and I am simply asking if we can expect this same kind of support in Guild Wars 2. It is a valid question.

Edit: What makes you think it will be fixed within the hour? Just curious.